Privacy Policy

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Last updated: December 1, 2025

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Syntero Inc. (“Syntero”, “we”, “us”, or “our”) is committed to protecting the privacy, confidentiality, and security of personal data. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you access or use our website, software platform, APIs, and related services (collectively, the “Services”).

1. Scope

This Privacy Policy applies to:

Visitors to our website
Customers and authorized users of the Syntero platform
Individuals whose personal data is processed by Syntero on behalf of customers
Users who connect third-party systems or authorize Syntero to act on their behalf

Syntero acts as:

Data Controller for website visitors and direct users
Data Processor when processing personal data on behalf of customers

2. Information We Collect

2.1 Information You Provide Directly

Name
Business contact details (email, phone)
Company name, role, and department
Account credentials
Communications with Syntero (support, feedback, sales)

2.2 Information Collected Automatically

IP address
Device, browser, and operating system information
Log files, timestamps, and usage data
Platform interaction and activity metadata
Cookies and similar tracking technologies

2.3 Information from Third-Party Services (When Authorized)

When you connect external systems or services to Syntero, we may process information made available by those services strictly based on your authorization and configuration. This may include:

User or account identifiers
Content or metadata required to perform requested actions
Analytics or performance data related to executed workflows

Syntero does not access private data without authorization, does not scrape third-party platforms, and does not collect data beyond what is necessary to provide the Services.

3. How We Use Information

We process personal data solely for legitimate business purposes, including:

Providing, operating, and maintaining the Services
Executing user-authorized actions across connected systems
Managing user accounts and authentication
Analytics, monitoring, and platform improvement
Customer support and communications
Security, fraud prevention, and abuse detection
Legal, regulatory, and compliance obligations

Syntero does not use personal data for unauthorized advertising, resale, or profiling.

4. Legal Basis for Processing (GDPR)

Where applicable, Syntero processes personal data based on:

Consent – when users authorize integrations or specific actions
Contractual necessity – to deliver the Services
Legitimate interests – including security, reliability, and service improvement
Legal obligation – compliance with applicable laws and regulations

Consent may be withdrawn at any time.

5. Acting on Behalf of Users

When authorized, Syntero may perform automated or semi-automated actions on behalf of users across connected systems. Such actions are:

Initiated and controlled by the user
Limited to the permissions granted
Logged and auditable
Revocable at any time

Syntero does not exceed granted permissions or act independently of user intent.

6. Data Sharing and Disclosure

We may share personal data only with:

Trusted service providers (e.g., cloud hosting, security, analytics)
Sub-processors engaged under written data protection agreements
Authorities where required by law

All third parties are subject to confidentiality and security obligations.

Syntero does not sell personal data.

7. International Data Transfers

Personal data may be processed in countries other than your country of residence. Where required, Syntero uses appropriate safeguards, including:

Standard Contractual Clauses (SCCs)
Adequacy decisions
Other lawful transfer mechanisms

8. Data Retention

We retain personal data:

Only for as long as necessary to provide the Services
As required for legal, contractual, or regulatory purposes
Until deletion or anonymization is requested, where applicable

Upon service termination, data is securely deleted or anonymized unless retention is legally required.

9. Security Measures

Syntero applies industry-standard security controls, aligned with ISO/IEC 27001 principles, including:

Encryption in transit and at rest
Role-based access control (RBAC)
Least-privilege access enforcement
Secure authentication mechanisms
Continuous monitoring and logging
Incident response and breach management procedures
Regular security reviews and risk assessments

Access to customer and third-party data is restricted to authorized systems and personnel only.

10. AI and Model Training

Syntero does not use customer data, end-user data, or data obtained through third-party integrations to train, fine-tune, or improve generalized machine learning or artificial intelligence models.

Any AI-driven or automated functionality within the Services operates exclusively on a per-customer or per-session basis and is limited to executing user-authorized actions.

Customer data is never used to train models for the benefit of other customers or third parties.

11. Your Rights

Subject to applicable law, you may have the right to:

Access your personal data
Request correction or deletion
Restrict or object to processing
Request data portability
Withdraw consent at any time
File a complaint with a supervisory authority

Requests can be submitted to: privacy@syntero.io

12. Cookies and Tracking Technologies

Syntero uses cookies and similar technologies for:

Authentication and session management
Security and fraud prevention
Performance monitoring and analytics

You can manage cookies through your browser settings.

13. Children’s Privacy

The Services are not intended for individuals under the age of 18.
Syntero does not knowingly collect personal data from individuals under 18 years of age. If we become aware that such data has been collected, we will take steps to delete it promptly.

14. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be published on our website, and material changes may be communicated directly where required.

15. Contact Information

Data Controller:
Syntero Inc.

Email: privacy@syntero.io
Website: https://www.syntero.io

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